Refund policy

If you have an issue with your order please contact us at storefronts@virtuallabel.net within 30 days of placing your order (or for any preorders, 30 days from the release date) and we will do our best to help resolve the issue in a timely manner.

For any refund, exchange or reship requests the customer is responsible for return shipping and we must receive the item/s back in new condition before a refund, exchange or reship can be issued and we are not responsible for missed deliveries. Please note for international orders that any failed delivery attempts or unclaimed orders, the shipping carrier does not guarantee returns and the shipment may be destroyed. All shipping charges remain the customer's responsibility.

To locate your account to request to cancel or a refund, please go here.

If your item has a defect or incurred damage during shipment we will replace the damaged portion upon receiving clear photos or video of the damage.