Shipping policy

We do our best to ship orders as quickly as possible but orders may be delayed based on volume, product availability, national holidays, natural disasters etc. Shipping costs are based on country destination, item weight and packaging cost. While we do our best to keep shipping costs as low as possible, some countries are more cost prohibitive to ship to.

If your item has a defect or incurred damage during shipment we will replace the damaged portion upon receiving clear photos or video of the damage. Please contact us at storefronts@virtuallabel.net and allow at least 7 days for response due to the large volume of customer service inquiries we may receive at certain times.

PLEASE NOTE FOR INTERNATIONAL ORDERS: The shipping carrier may only make one delivery attempt and then your package will be held for 1-2 weeks and you will need to pick it up at your local postal center. Please keep an eye on your tracking as they may not leave a delivery notification. All VAT and/or customs import duties will be paid at order checkout and you will not owe anything further upon delivery. Any failure to pickup your package or failed delivery attempts due to inaccurately entered addresses etc are the responsibility of the customer and we are not able to reship or offer refunds in these cases.

We are currently unable to ship to Russia, Belarus, Ukraine and Haiti due to constraints of our shipping carriers we have no control over.